filia Platform Privacy Notice
This page describes what we collect when you use filia and how we keep that data protected. We at filia take your privacy seriously and are committed to transparent data practices across our sportsbook, live casino, and slot game services.
Our filia platform collects information necessary to verify your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and deliver our services in compliance with applicable regulations. We describe our data collection, use, storage, and your rights in the sections below.
If you have questions about how we handle your data on filia, contact our support team through your member account portal or email.
What Data We Collect on filia
We collect information you provide directly when you register for filia: your email address, phone number, full name, date of birth, and residential address. During account verification, we request a photo ID and proof of address to comply with regulations. We also collect payment information when you deposit or withdraw—this includes your chosen payment method and transaction history.
When you use filia, we collect information about your activity: which games you play (sportsbook bets on Liga 1, Piala AFF, Champions League, live blackjack, roulette, baccarat, Dragon Tiger, slots like Aviator and Sweet Bonanza), your account balance, tier status, and promotional eligibility. We collect this data to calculate your weekly cashback, track referral bonuses, and manage your VIP tier progression on filia.
Our filia servers also collect technical information: your IP address, browser type, device type, and pages visited. We use this data to detect fraud, prevent unauthorized access, and improve our platform performance.
How We Use Your Data on filia
We use your data on filia for several purposes. First, we verify your identity and comply with applicable regulations in your jurisdiction. Second, we process your deposits and withdrawals securely through our payment partners. Third, we calculate your weekly cashback, manage your referral bonuses, and track your VIP tier status on filia.
We also use your data to detect fraud, prevent unauthorized account access, and investigate suspicious activity. If you place sportsbook bets on Liga 1 or Piala Indonesia matches, visit our live casino tables, or play slots during major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we track this activity to determine your eligibility for seasonal promotions on filia.
We may contact you via email or phone to confirm account changes, notify you of promotional offers, or request additional verification information. You can manage your communication preferences in your filia account settings.
Third-Party Data Processors
We at filia work with third-party processors to deliver our services. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions.
Our filia servers may be located outside Indonesia. This means your data may be transferred to and stored in other jurisdictions. We apply standard encryption and security practices to protect your data during transfer and storage. We do not transfer your data to countries without adequate data protection unless you consent or the transfer is necessary to deliver our services.
- Payment Processors
- We share payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners to process your deposits and withdrawals on filia.
- Regulatory Authorities
- We may share data with regulatory authorities where required by applicable law in your jurisdiction.
- Fraud Prevention
- We share fraud signals with industry partners to protect all filia members from unauthorized access and fraudulent activity.
Your Rights and Data Access on filia
You have the right to access, correct, or delete your personal data on filia. Log into your member account dashboard to review or update your profile information. If you wish to delete your account and associated data, contact our support team through your filia account portal. We will process your request within a standard timeframe, subject to any legal retention requirements.
You also have the right to object to certain data processing on filia. For example, you can opt out of promotional emails by adjusting your communication preferences in your account settings. You can disable cookies in your browser settings, though this may limit some filia platform features.
Cookies and Tracking on filia
Our filia platform uses cookies to remember your login status, store your preferences, and track your activity for analytics. These cookies help us improve your experience on filia and detect fraud. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
We also use third-party analytics tools to understand how members use filia. These tools may set their own cookies on your device. You can disable cookies in your browser settings, but this may affect your ability to access certain filia features.
Data Retention and Security on filia
We retain your personal data on filia for as long as your account is active, plus a period after account closure to comply with regulatory requirements. We apply encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or disclosure.
Our filia platform uses industry-standard security practices, but no system is completely secure. If you suspect unauthorized access to your filia account, change your password immediately and contact our support team.
Changes to Our filia Privacy Policy
We may update this privacy notice from time to time to reflect changes in our data practices or applicable regulations. We will notify you of material changes by email or by posting a notice on your filia account dashboard. Your continued use of filia after such changes constitutes your acceptance of the updated policy.
Contact Us About Your Data on filia
If you have questions about how we handle your data on filia, or if you wish to exercise your rights regarding your personal information, contact our support team. You can reach us through live chat in your filia member account dashboard, email, or your member account portal. We will respond to your request within a standard timeframe.
Our filia services are available only where applicable local law permits. Your use of filia is subject to this privacy notice and our terms and conditions. We are committed to protecting your data and maintaining transparent practices across all filia services—from sportsbook betting on Liga 1 and Piala AFF to live casino tables and slot games.